Sign Warranty

Connecting Signs produces the highest possible quality at competitive prices.  Our #1 goal is customer satisfaction through the entire process.  Although, we understand that things can go wrong, we are committed to working with our customers with any problems that arise.  Our most common signs have specific warranties which are listed below.  Products such as banners stands, outdoor stands, trade show displays come with the vendor warranty and are available per request.  Do not hesitate to contact us about any sign warranty or policy question.

Banners

Outdoor banners do not have a warranty because they are usually a temporary sign.  They will last for 3 to 24 months if outside 24/7 and will last longer if outdoor use is limited.  Indoor banners will last indefinitely if cared for properly.  Ask us for our procedure document describing how to care and store banners.

CoroPlast, FoamCore, temporary job site signs, styrene are also temporary signs.

Digital Prints

We laminate all digital printed signage and are warranted against fading for five years.  No warranty for prints not laminated.

Interior & Exterior Signage

  • Warranty – one year for exterior and two years for interior for the following:
  • Paint peeling from backgrounds, edges, lettering, framing, supports and all visible surfaces
  • Fading colors
  • Vinyl peeling, curling, shrinking or cracking
  • Letters/graphics detaching from surfaces
  • Substrates cracking or de-laminating
  • Breaking welds on metal framing, structures and supports when properly installed

Vehicle Lettering and Logos

(decals & lettering – die-cut vinyl applied to windows or painted surfaces)

  • Two-year warranty with normal use. Covers peeling, excessive fading and cracking
  • Contact us immediately if you notice any cracking, peeling with in the first year
  • One-year warranty with abnormal use (race cars, etc.)
  • Some shrinkage is normal
  • No warranty on metalized film
  • No warranty for improper care. See our document for caring for vehicle wraps

Vehicle Wraps

  • Manufacture 3M warranties on materials
  • 7-years for matte, satin, and gloss
  • 5-years for carbon fiber, straight fiber, and brush metal
  • One-year warranty on installation. Contact us immediately for peeling, cracking, lifting or fading.
  • Vehicle should arrive cleaned and in good condition (no rust, scratches or dents).  We do wipe down all surfaces before wrapping
  • Cutting around rivets and inside curves are done because of shrinking that will happen
  • Seams and patches are a normal part of wrapping. Also cutting to fit in and around curves is normal
  • Some shrinking is normal
  • Removal of wraps at end of warranty period is guaranteed not to damage original paint
  • No warranty for improper care. See our document for caring for vehicle wraps
  • Customer supplied materials have no warranty

Vehicle Magnets

  • One-year warranty with proper care
  • Covers fading and peeling
  • The use of flexible magnetic signs on your vehicles should be limited to no more than (2) weeks at a time.
  • You should remove the signs weekly, wash the vehicle and the back of the sign, dry well and re-install completely flat against the surface
  • We are not responsible for the misuse of magnetic signs
  • Magnets should be stored on a flat smooth surface when not in use on your vehicle. See our document for caring for vehicle magnets

Window Perf on Vehicles

  • One-year warranty with proper care
  • Covers peeling, fading, and cracking
  • No warranty on window perf applied to windows that move or slide
  • No warranty on window perf applied to window that has wipers

Wood Signs

  • One-year warranty for outdoor signs with proper care
  • Must inspect and periodically reseal or repaint surface and exposed ends of posts or boards
  • No warranty once deterioration starts
  • Five-year warranty for indoor signs with proper care

Misc.

  • Damage from vandalism or outdoor elements is not covered
  • Graphics installed by the customer are not covered
  • Altering or tampering graphics is not covered